Human Resource Management

Table of Contents

• Licensing Information

• Chapter 1: The Role of Human Resources

  • Chapter Introduction
  • What Is Human Resources?
  • Skills Needed for HRM
  • Today’s HRM Challenges
  • Cases and Problems

• Chapter 2: Developing and Implementing Strategic HRM Plans

  • Chapter Introduction
  • Strategic Planning
  • Writing the HRM Plan
  • Tips in HRM Planning
  • Cases and Problems

• Chapter 3: Diversity and Multiculturalism

  • Chapter Introduction
  • Diversity and Multiculturalism
  • Diversity Plans
  • Multiculturalism and the Law
  • Cases and Problems

• Chapter 4: Recruitment

  • Chapter Introduction
  • The Recruitment Process
  • The Law and Recruitment
  • Recruitment Strategies
  • Cases and Problems

• Chapter 5: Selection

  • Chapter Introduction
  • The Selection Process
  • Criteria Development and Résumé Review
  • Interviewing
  • Testing and Selecting
  • Making the Offer
  • Cases and Problems

• Chapter 6: Compensation and Benefits

  • Chapter Introduction
  • Goals of a Compensation Plan
  • Developing a Compensation Package
  • Types of Pay Systems
  • Other Types of Compensation
  • Cases and Problems

• Chapter 7: Retention and Motivation

  • Chapter Introduction
  • The Costs of Turnover
  • Retention Plans
  • Implementing Retention Strategies
  • Cases and Problems

• Chapter 8: Training and Development

  • Chapter Introduction
  • Steps to Take in Training an Employee
  • Types of Training
  • Training Delivery Methods
  • Designing a Training Program
  • Cases and Problems

• Chapter 9: Successful Employee Communication

  • Chapter Introduction
  • Communication Strategies
  • Management Styles
  • Cases and Problems

• Chapter 10: Managing Employee Performance

  • Chapter Introduction
  • Handling Performance
  • Employee Rights
  • Cases and Problems

• Chapter 11: Employee Assessment

  • Chapter Introduction
  • Performance Evaluation Systems
  • Appraisal Methods
  • Completing and Conducting the Appraisal
  • Cases and Problems

• Chapter 12: Working with Labor Unions

  • Chapter Introduction
  • The Nature of Unions
  • Collective Bargaining
  • Administration of the Collective Bargaining Agreement
  • Cases and Problems

• Chapter 13: Safety and Health at Work

  • Chapter Introduction
  • Workplace Safety and Health Laws
  • Health Hazards at Work
  • Cases and Problems

• Chapter 14: International HRM

  • Chapter Introduction
  • Offshoring, Outsourcing
  • Staffing Internationally
  • International HRM Considerations
  • Cases and Problems